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Spa Policies

The safety of our guests and our team is our top priority and as such some of our policies have been updated in light of the current COVID pandemic. We continue to adhere to the most up to date CDC guidance on safety and cleanliness and may need to occasionally modify our policies. Below are our most current Spa Policies however, please note that these are subject to change at any time.

Arrival Time
Arrive 30 minutes prior to your appointment if you will be using our steam and sauna facility, otherwise 20 minutes prior is suggested. Any late arrivals will be given the remainder of time allotted for each individual service. Please know that the hotel is not responsible for booking or canceling spa reservations. We are not responsible for traffic, weather conditions, mistakes in directions, closed roads, detours, etc.

Use of Locker Room Facilities
Please know the locker rooms are NOT coed. The locker room facilities and quiet rooms can be enjoyed for one hour prior to and one hour after scheduled appointment times. A day pass can be purchased if you wish to use the facilities for a longer period of time. Showers, Steam Rooms, and Saunas are closed at 6:00pm Monday-Saturday and 4:00pm on Sunday. If you wish to use those amenities after your appointment, please schedule accordingly. Management has the option of adding the day pass fee to your bill if this policy is not followed.

Quiet Room
Relax in our tranquil area which features soft music, comfortable lounges, cucumber and lemon water, and our signature sipping tea. Alcoholic beverages and food cannot be brought into the spa area from outside of Mount Airy Casino Resort.

We ask that all cell phones and lap tops are turned off upon entry to the Spa to ensure tranquility and respect to all our guests.

Age Requirements
Guests receiving massage or body treatments must be at least 18 years of age. Guests must also be at least 18 years of age to use Day Passes.

We welcome gatherings and group events. Our managers will work with you on all the details. Please contact for information.

Reservations are subject to availability. To make a reservation call (570) 243-5230. All reservations require a major credit card to hold an appointment. In the event that a reservation is made within the twenty-four(24) hour cancellation policy full payment of scheduled services will be processed at time of booking.

Luxury Day Pass
Luxury Day Passes are excluded on holidays.

Cancellation Policy
A twenty- four (24) hour cancellation notice is required for individual services. Seventy-two (72) hours for packages. Group bookings please call for details. TO AVOID FULL CHARGE OF SERVICES PLEASE CALL WITHIN THE REQUIRED AMOUNT OF TIME.

We are unable to accommodate children during your spa visit.

Smoking is not permitted in the spa area.

We have both male and female therapists on staff. Should you have a specific preference, please advise us when you make your reservation otherwise our therapist will be based on our scheduling availability. If service is refused, no refunds will be given.

Spa Attire
You will be provided with a robe and slippers for your comfort during your spa services. If you require a larger robe or slippers, please inquire at the front desk before beginning your service. Special attention to draping is practiced during all treatments for your comfort and privacy. If you require a razor, comb, or shower cap, please ask at check-in.

Please do not bring jewelry or other valuables to the spa. The Spa at Mount Airy does not assume any liability for personal items left in the rooms, lockers or robes.

Gift Certificates
Can be purchased directly from the Spa or create your own on our website. Gift Certificates are not refundable, non transferable and have a 5-year expiration from date of purchase.

312 Woodland Rd, Mount Pocono, Pennsylvania 18344
1-877-MTAIRY-1 (1-877-682-4791)